Who we are
Finally Won is a brand operated by MITU D. DENNIS PERSOANĂ FIZICĂ AUTORIZATĂ (authorized natural person), CUI 51166750, Trade Register no. F2025001745006, registered office: sat Brebu Megieșesc, com. Brebu, str. Matei Basarab nr. 147, jud. Prahova, Romania ("we", "us").
You can reach us:
- for orders and complaints: support@finallywon.com;
- for general questions: contact@finallywon.com.
Who can order
You can order if you are at least 18 years old. We sell to consumers and to companies. A consumer is an individual who buys for purposes outside their trade or profession. The rights that the law gives only to consumers, such as the legal guarantee under Government Emergency Ordinance (OUG) no. 140/2021, apply to consumers. If you order for a company, we still replace any Award that arrives damaged or that does not match the order you confirmed.
Our products
- Every product is made to order, after you order, from your own specifications: your file, the size you choose and your texts. We do not keep finished products in stock.
- An Award is a thick, clear acrylic piece with the image you upload printed on the back (for example a payout, funded account or graduation certificate, or a picture of a goal) and a short text of yours on a metal plate on the back, at the bottom, in the plate color you choose. When you start from a template photo in our gallery, the plate text is required and cannot be left empty: in the configurator you pick one of three options (your name and date, a text you write yourself, or your name and date plus a line you write). The date starts as the day of your order, and you can change the name and the date as you like. When you use your own certificate or photo, the plate text is optional. The product page shows the sizes, the thickness and what is printed where.
- The Board is a wall board with slots where your Awards fit. It comes in two sizes, S and M (exact dimensions are on the product page). You choose the slots, their sizes and the texts.
- Photos, 3D previews and augmented reality views show the product as closely as we can. Small differences in color and brightness between your screen and the printed result are normal and are not a defect.
- The Board is made to order. The estimated delivery date is shown on the product page before you pay.
- Our products are decorative objects, not toys.
Your certificate and your files
When you upload a certificate or any other file, you confirm that:
- it was issued to you, or the person it was issued to has agreed that you use it (for example when you order a gift), and you have the right to use it for your own personal purposes;
- it is authentic and unchanged: you did not edit the name, the amount, the date or any other detail, and you did not create it yourself;
- you will not use the Award to mislead anyone, for example as false proof of trading results in ads or when selling courses;
- its content does not break the law or anyone else's rights.
What we do and what we do not do:
- We print your file as you upload it or, if you choose it at upload, a sharper version of it, enlarged on our server with nothing added or changed. We do not edit or correct what is on the certificate, and we do not add our logo to it.
- The automatic check at upload looks only at the quality of the file (resolution, cropping, sharpness) and helps you confirm the details. We do not check or guarantee that a certificate is authentic, and we never present an Award as "verified". No order is refused only by an automatic system: if something looks wrong, a person decides, and you can explain.
- We may refuse or cancel an order if the certificate looks altered or fake, if the content is illegal or offensive or infringes someone else's rights, or if the quality is too low to print well. If we cancel, we refund you in full.
- Names, logos and designs on certificates belong to the firms that issued them (prop trading firms, schools, mentors). Finally Won is not affiliated with those firms and is not approved or sponsored by them, unless we say clearly that we have a partnership.
- If the firm that issued a certificate asks us to stop reproducing its certificates, we may stop taking new orders with that firm's certificates. For orders already paid, we either make them or refund you in full if we can no longer make them.
- Before you pay, check the preview carefully: the name, the amount, the date and any text for the plate. What you confirm in the preview is what we make.
- We use your certificate only to make and deliver your order (and, if you have an account, to show it in your roadmap). We do not publish it and we do not use it in ads without your separate permission, which you can withdraw at any time.
Texts you write or choose
This section covers every text that goes on your order: the text on the plate on the back of an Award, the labels and texts of The Board, any quote or verse you write yourself, and the message you write yourself, printed on the metal message plate in the box.
- You are responsible for the texts you provide. We print them exactly as you type them, including spelling and punctuation, so check them in the preview.
- You confirm that your text does not break the law or anyone else's rights. We may refuse a text that:
- is illegal, hateful, discriminatory, threatening or harassing, or sexually explicit;
- defames or targets a person;
- contains someone else's personal data without their permission;
- infringes copyright, trademarks or other rights (for example song lyrics, long extracts from protected works, or logos);
- states false facts that could mislead others, for example results you did not achieve.
- Automatic check, no manual approval. Every custom text is checked automatically before production, to make sure it fits and can be printed. If something can't be printed as written, we contact you before we make it. We print your words exactly as you write them, so check the spelling. The automatic check only looks at whether your text fits and can be printed (length and characters). It does not check spelling, meaning or rights in the text, and we do not approve each text by hand.
- If we notice a text of the kind listed above and refuse it, a person from our team tells you by email, usually within 2 working days, and says why. You can send a different text. If we cannot agree on a text, you can cancel the order and we refund you in full.
- We do not check the accuracy or the spelling of your texts. If you use someone else's name, for example for a gift, you confirm that they agree.
Ordering as a gift
- You can order for someone else. You give us your own details for the contract, the payment and the invoice, and the recipient's name, address and phone number for delivery.
- The contract is between you and us: you are the buyer and the party to the contract, not the recipient. The order confirmation and the invoice go to you by email. We deliver the parcel to the recipient's address, with no price in the parcel, and the recipient receives no emails from us.
- If you choose to write the message yourself, we print it on the message plate exactly as you write it (section 5). Otherwise, the message on the plate is one of ours.
- If the certificate belongs to the recipient, you confirm that they agreed (section 4). If you give us the recipient's details, you confirm that you may do so. Our Privacy policy also explains this to them.
- Every product is personalized, so a gift cannot be returned or exchanged if the recipient changes their mind (section 12). Please check the recipient's details and the preview before you pay.
- The risk of loss or damage passes when you or the person you named as recipient receives the parcel (section 10).
- If a gift arrives damaged or wrong, the recipient can write to us with the order number and photos, or you can write for them. We help either way (section 11). The legal guarantee (section 13) is yours, as the party to the contract; we send the replacement to the delivery address, whoever writes to us.
Prices, shipping and payment
- Prices are shown in Romanian lei (RON). The seller is not registered for VAT, so the prices do not include VAT.
- Free delivery in Romania. You pay no shipping fee. The price you see is the price you pay. At launch we deliver only to addresses in Romania. If we deliver to other countries in the future, any shipping cost will be shown before you pay.
- You pay online, by card, Apple Pay or Google Pay, through our payment processor Stripe (Stripe Payments Europe, Ltd., Ireland). We never see or store your full card details. The payment is taken when you place the order. We do not offer other payment methods: there is currently no cash on delivery.
- We issue an invoice for every order and send it to you by email. If you want the invoice for a company, enter the company details at checkout.
- If a price is displayed by an obvious mistake, we tell you before production starts, and you can choose to continue at the correct price or to cancel with a full refund.
- When a refund is due, we pay it back to the payment method you used.
- Sets. If you put 2 or more Awards in the same order (a set), you get a set discount, the same percentage whether there are 2 Awards or more; the percentage is the one shown in the cart and on the Sets page on the day of your order. The discount applies only to the Awards, not to The Board, desk bars or quotes in the order. When you see "You save X RON", X is the difference between the sum of the current prices of the same Awards bought separately and their price in the set, calculated in the cart. Only one price advantage applies to an order, the biggest one (section 8): if a code gives you a bigger discount than the set, the code applies, and the cart tells you what was applied and why, before you pay. If you cancel before production (section 12) only some of the Awards of a set, the discount is recalculated for the remaining Awards, by their number (with one Award left there is no set discount), and the difference is deducted from the refund. If an Award from a set arrives defective, we replace it for free (section 13); the discount on the other Awards does not change because of the defect. If it comes to a refund or a price reduction for the defective Award, it is calculated from what you actually paid for it (its price minus its share of the discount applied to the order, in proportion to its price), not from the list price.
Discount codes
- A discount code is a voucher we issue, for example to people on our launch list, to customers who share a photo or story of their Award, or to the followers of a creator who partners with us. The value, the conditions and the expiry date are shown when the code is issued.
- Some codes are personal and work only with the email address they were issued to. Codes that a creator shares publicly work once per email address.
- One advantage per order. Only one price advantage applies to an order, the biggest in lei of: a discount code (only one), the set discount (section 7), the loyal-customer discount and a campaign that is running. They cannot be combined with each other or with other vouchers or credits we issue, unless the code says so. On a tie in lei the code applies and counts as used. The cart shows you what was applied and why. A code that was not applied because another advantage was bigger is not used up and stays valid for another order.
- The discount is taken from the price of the products. You enter the code at checkout, before you pay. We cannot add a code to an order that is already paid.
- Codes have no cash value, cannot be sold, and expire on the date shown.
- Partner codes. If you use the code of a partner (a creator who works with us), you accept that the partner sees, in their dashboard, your full email, the order date and the order amount, for 12 months from the order. They see them only to check their commission; they do not see your name, phone or address. Under the partner program terms they accept when they sign up, the partner may not use your email for anything other than checking the commission: they may not send you marketing messages, copy it into lists or give it to anyone else. If you do not want this, pay without a code. More in the Privacy policy.
- If an order paid with a code is cancelled and refunded in full, we refund what you paid. On request, we may issue the code again if it has not expired.
- If we reasonably believe that a code is being abused, for example by creating several email addresses to reuse a one-time code, we may cancel the discount. In that case we ask you to pay the difference, or you can cancel the order with a full refund.
How the contract is concluded
The steps of an order:
- You configure the product: you upload your certificate, choose the size and, if you want, the texts.
- You see the product in the configurator (3D preview and augmented reality) and check the preview. You can go back to any step to correct something.
- You add the product to the cart, where you can change or remove products.
- You enter your contact, delivery and invoice details. Before you pay you see the full summary and can correct any field. You also see who the seller is ("Seller: Finally Won"), with a link to the full details in section 1.
- You tick the boxes confirming that you checked the preview, that you accept these terms, and that you read the privacy policy.
- You press the payment button and pay on the secure Stripe page.
We do not email you a proof to approve: what you see and confirm in the configurator, and then pay for, is what we make.
The contract is concluded when your payment is accepted. Right after, we email you the order confirmation, with the product ordered, the total price, the information about withdrawal and the legal guarantee, and these terms attached as a PDF (the version in force on the date of your order). The PDF also contains our full details (the seller's name, registered office and email). If the payment fails, the order is not placed.
The contract is concluded in the language of the site version you use (Romanian or English). If the two versions of these terms differ, the Romanian version applies for consumers in Romania. We keep your order in your account, if you have one, and in our systems, for the periods in the Privacy policy. Please keep your confirmation email.
Production and delivery
- Production starts right after Stripe confirms your payment, with no other approval step. We aim to deliver your order within a maximum of 12 business days from the day your payment is confirmed (production and courier together). If we expect a delay, we tell you by email. Delivery areas, times and the courier are in our Shipping policy.
- In any case, we deliver within 30 days of your order, unless we agree otherwise with you. If we cannot, you may cancel the order and receive a full refund.
- The risk of loss or damage passes to you only when you, or the person you named as recipient (other than the courier), physically receives the parcel. If the Award is damaged on the way, we replace it.
If your parcel arrives damaged
- If the package looks damaged, check it in front of the courier if you can, and take photos of the package and of the Award. If it is delivered to your door and the box looks knocked about, please ask the courier to note it (a damage report, "proces-verbal") before you sign. If you collect the parcel from a FANbox, take photos right there, before you leave with it. Please keep the box, the padding and the Award until we confirm what happens next. These are requests, not conditions: accepting the parcel does not take away any of your rights.
- Write to support@finallywon.com with your order number and clear photos, ideally within 14 days of delivery, so we can solve it quickly and recover the cost from the courier. This is a request, not a condition: if you write later you do not lose your rights.
- We replace an Award that arrives broken, cracked, scratched, otherwise damaged or with a manufacturing defect at no cost to you. We agree the date by email, and the replacement is made within 15 calendar days of your notice at the latest.
- We deal with the courier ourselves. If we need the damaged Award back, we arrange the pickup and pay for it.
- We do not replace what gets damaged after delivery by use or by a fall.
- Details and the legal guarantee: Returns, replacement, warranty and complaints.
Right of withdrawal and cancelling before production
- Under art. 16 letter c of Government Emergency Ordinance no. 34/2014, the 14-day right of withdrawal does not apply to products made to the consumer's specifications or clearly personalized. Every product sold on finallywon.com is made to order, to your choices (your file or photo, your texts, your name or a date, and for The Board the slots, sizes and texts you choose), so you cannot return it because you changed your mind, and we do not refund in that case. We tell you this on each product page and before you pay.
- Cancelling before production (a favor we offer, not a legal right): if you write to support@finallywon.com before production starts, we cancel the order and refund you in full. Production starts right after your payment is confirmed, so this window is short: write to us at once. Production has started when the status of your order, on your order page, shows "In production". After that, the order can no longer be cancelled. We may change this favor for future orders.
- None of this affects your rights if the product arrives damaged or does not match your order (sections 11 and 13).
- If we ever sell a product that is not made to your specifications, its page will say so clearly, and for that product you will have the 14-day right of withdrawal, with the withdrawal button and instructions that the law requires.
Legal guarantee of conformity
- If you are a consumer, you have the legal guarantee of conformity under Government Emergency Ordinance no. 140/2021 for 2 years from delivery.
- Any lack of conformity that appears within the first year after delivery is presumed to have existed at delivery, unless we prove otherwise.
- If your Award arrives broken, cracked, scratched, with a print or plate defect, or different from what you confirmed in the preview (another file, size or text), we replace it free of charge. If the problem appears within the first 30 days after delivery, you are entitled to a replacement. We agree the date with you in writing, and the replacement is made within 15 calendar days of your notice at the latest.
- If a replacement is not possible, is not made in time, or the problem comes back, you are entitled to a price reduction or, unless the problem is minor, to end the contract and get your money back.
- You pay nothing for fixing the problem, including transport.
- Details and the steps to follow: Returns, replacement, warranty and complaints.
- We do not offer a commercial guarantee in addition to the legal one at this time.
Your account
- We automatically create an account with the email from your order, so you can follow your order. You do not have to use it. You sign in with your email and the password you set from the "Your account is ready" email, with a link we send to your email, or with your Google account. For a gift order, the account belongs to the buyer, not to the person receiving the gift.
- You are responsible for keeping your password and access to your account safe. Tell us if you think someone else used it.
- You can delete your account at any time, from the settings or by writing to us. An account that is not used for 24 months is deleted, after a warning email. We keep invoices for as long as the law requires, even if you delete your account.
Liability
- We are responsible for the product we deliver, in line with these terms and with the law.
- We are not responsible for damage caused after delivery by falls, improper use, mounting that does not follow the instructions, or cleaning with unsuitable products, nor for mistakes that were already in the file or the text you sent and confirmed.
- Nothing in these terms limits the rights you have as a consumer under the law, or any liability that the law does not allow us to limit.
Intellectual property
- The Finally Won name and logo, and the texts, images, board design and code of this site belong to us. You may not copy or use them without our written permission.
- Your certificate and your texts stay yours (and, for the design and the marks on a certificate, the firm that issued it). You give us only the right to use them to make and deliver your order.
Personal data
We process your personal data as described in our Privacy policy.
Complaints and disputes
- If something is wrong, write to us first at support@finallywon.com. We reply as soon as we can and in any case within 3 working days.
- You can also contact the National Authority for Consumer Protection (ANPC), anpc.ro, and use the alternative dispute resolution procedure (SAL): anpc.ro/sal. Complaints under SAL are filed on the ANPC platform: reclamatiisal.anpc.ro.
- These terms are governed by Romanian law. Disputes that we cannot solve amicably go to the competent Romanian courts, without affecting your right as a consumer to go to the courts where you live, where the law allows it.
Changes to these terms
We may update these terms from time to time. The version that applies to your order is the one published on the site when you placed it, and you find it in your confirmation email. If a change is important, we tell you by email if you are on our launch list or have an account.