Questions, answered.

The original file from your dashboard, as PNG or JPG. Download it straight from your prop firm, school or platform, so it keeps its full resolution.

Avoid photos of your screen, cropped screenshots and files sent through chat apps, which often compress images.

The configurator checks your file the moment you upload it. Every size gets a clear signal: green looks great, yellow may print slightly soft, red is not possible. We also recommend the size that will look best, so you know before you order.

No. We never change names, amounts or dates. If your photo is small, we offer a sharper version for print, enlarged on our server with nothing added, and you choose. Check the preview carefully before you order: what you see is what we print.

Yes. A graduation certificate, a diploma or a photo of a goal, reached or still ahead, like the car you worked for or the one you are saving for. Use an image that belongs to you or that you have the right to print.

Never. The front shows only your certificate. The Award is about you, not about us.

Two sizes, three shapes: 15 × 15 cm square, 15 × 20 cm portrait and 20 × 15 cm landscape (the same block lying down). Start from the shape of your certificate. The configurator recommends the size that suits your file best. All sizes and prices are on the Award page.

A short text of up to 60 characters, like the date of your payout, a name or a quote. It goes on a small metal plate on the back, at the bottom, in gold or silver, so the front stays clean and shows only your certificate. The text is required on Awards made from a photo in our gallery (your name and date, or your own words) and optional when you upload your own photo or certificate.

The back also has 4 magnets, one in each corner, so your Award sits straight on The Board, magnet on magnet.

Every Award is 2 cm thick, made from clear cast acrylic with polished edges. It is solid and stands on its own, on a desk or a shelf.

Yes. Add the wall plate in the configurator, in the box step (+30 RON for each Award): a black plate with 4 magnets and a hole at the top. Hang it on a nail, like a picture, and your Award snaps onto it with magnets. Take it down anytime.

Use a soft microfiber cloth, dry or slightly damp. Avoid alcohol, glass cleaners and paper towels, which can scratch or cloud acrylic.

Online, by card, through a secure payment processor. We never see or store your full card details.

Every Award is made to order. Free delivery in Romania, within 10-12 business days of payment. This is an estimate. You get a tracking number by email. Details in our Shipping policy.

At launch we deliver in Romania. More European countries are coming next. If you live outside Romania, write to us at contact@finallywon.com and we will let you know as soon as we can ship to you.

Yes. Upload their certificate, choose the size and add a line for the back. Every Award arrives in a matte black box with a message plate (a metal plate with a gold edge and the message printed on it), ready to give. You choose the message: payout, funded account, graduation or any photo, or you write your own.

Write to us right away at support@finallywon.com. If production has not started, we can still change or cancel it. Once it has started, your Award is already being made.

Every Award is personalized with your own certificate, so it cannot be returned if you change your mind. Romanian law excludes personalized products from the 14 day right of withdrawal (art. 16 letter c of Government Emergency Ordinance no. 34/2014).

We replace it at no cost. Write to support@finallywon.com with your order number and a few photos of the Award and of the package. Details in Returns and replacements.

Only us and the workshop that makes your Award. We use your file only to make your order. We never publish it and never use it in our marketing without your permission. More in our Privacy policy.

We use your file only to preview, check and print your order. The workshop that prints it receives it, and the services that help us run the site (hosting, the file check) handle it for us under contract. We never publish it and never use it in our marketing without your separate permission.

If your certificate shows a QR code or an account number, you can hide it when you upload. The blur is applied on your device, before the upload, and it cannot be undone. Only the blurred version reaches us and the workshop, and it is the one we print.

If you order without an account, we delete your file 90 days after delivery. With an account, we keep it while the account exists or until you delete it. A file from an order you did not pay for is deleted at most 30 days after the upload, and the workshop deletes its copy within 30 days after shipping. Details in our Privacy policy.

The Board is coming soon. It is a wall board with a slot for every milestone, each one sized to the shape of your certificate. Every Award has 4 magnets on the back, one in each corner, so it sits straight in its slot, magnet on magnet. Read more about The Board.